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We're committed to making your experience with us as smooth as possible
Headway is an online service designed to make mental health care more accessible and affordable. Here's a brief overview
Connecting Clients with Providers: Headway connects individuals seeking therapy with licensed mental health professionals who accept insurance. This helps clients find therapists they can afford without worrying about high out-of-pocket costs1.
Insurance Processing: Headway handles all the billing and insurance processing, making it easier for both clients and therapists. This reduces the administrative burden on therapists, allowing them to focus on providing care1.
HIPAA Compliance: Headway is HIPAA compliant, ensuring that all client information is handled securely and confidentially.
User-Friendly Portal: Clients can access their own Headway portal to review payment history, download Superbills, and manage their appointments.
New Client Onboarding
As a new client, you will go through a simple onboarding process to get started with our services. Here's what to expect:
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Email Notifications
You will receive important onboarding information through a third-party service called Headway. Headway is HIPAA compliant and provides our billing services. Here are the key notifications you will receive:
Onboarding Email: A welcome email with instructions for verifying your information and completing necessary forms.
Appointment Reminders: Emails 24 hours before each appointment to help you prepare.
Post-Session Emails: Emails after a session has been conducted to provide any follow-up information.
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Verification
Email Verification: You will receive an email from our trusted billing service, Headway, asking you to verify your email address.
Insurance Verification: We will need to verify your insurance information to ensure coverage for your sessions.
Payment Method: You will be asked to provide a form of payment for any co-pays or fees not covered by insurance.
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Forms and Consent
You will need to sign our standard privacy and consent forms. These forms are crucial to ensure your information is protected and to comply with legal requirements.
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